What is the first step the Board will take if it believes a licensed broker, salesperson, or agency has engaged in discriminatory housing practices?

The first step the Board will take if it believes a licensed broker, salesperson, or agency has engaged in discriminatory housing practices is to attempt to resolve the matter by conference and conciliation. This approach is preferred because it promotes dialogue and aims for an amicable resolution before escalating to more formal or punitive measures.

Conciliation is designed to bring both parties together to discuss the issue and reach a mutual agreement, which can often resolve the conflict more effectively and swiftly. This process can help to maintain professional relationships and allow for the education of those involved on fair housing laws and practices, helping to prevent future violations.

Proceeding directly to administrative hearings, issuing warning letters, or taking steps to suspend licenses are more severe actions that typically follow if initial attempts at resolution do not succeed, or if the actions in question warrant immediate disciplinary action. Hence, starting with conciliation aligns with the goal of fostering compliance and understanding within the housing industry.