What is the first step the Board will take if it believes a licensed broker, salesperson, or agency has engaged in discriminatory housing practices?

When the Board believes that a licensed broker, salesperson, or agency has engaged in discriminatory housing practices, the first step it typically takes is to attempt to resolve the matter through conference and conciliation. This approach is designed to facilitate communication between the parties involved and to reach an amicable resolution without proceeding to more formal and adversarial measures, such as administrative hearings or disciplinary actions.

Conciliation is a crucial part of the process because it underscores the importance of addressing issues in a way that promotes understanding and compliance with fair housing laws. It also helps to reduce the burden of more extensive investigations and legal proceedings, allowing issues to be settled expeditiously and to the satisfaction of all parties whenever possible. The emphasis on conciliation reflects a preference for resolution over punitive action, emphasizing education and remediation over confrontation.